Exception Item Handling
Our Exceptions Item solution is highly customizable to billers’ business rule requirements and needs. Once processing rules are firmly established, our Web-based application can automate workflow utilizing image-enabled technology for viewing and decisioning, and qualifying exception items for faster processing.
3 Point Alliance Exception Item processing rule consulting expertise combined with a tailored processing approach can provide same-day resolution for recurring as well as non-standard exception items resulting in reduced exception handling costs.
Clients have access to decisioning queues that enable them to take further action – in a faster, more efficient way.
Some features and benefits of our Exception Item solution would, depending on the client, include:
- Remittance workflow visibility
- Intuitive database functionality for fast, accurate look-ups
- Clear client correspondence rules for faster error resolution
- Nationwide lockbox facilities for better routing to reduce mail float
- Online image archive/retrieval improves posting
- OCR scanning reduces data entry errors
- Intuitive databases of customer profiles, lookups, and research
- Identify special handling by routing numbers, account numbers and other data
- Thresholding – remove item background images while retaining critical data such as legal amount, payee and signature via enhanced imaging
- Enhanced capability when embedded in an Integrated Receivables solution
3 Point Alliance consults with companies to drive automation at every stage of the remittance workflow process that reduces the cost of exception item handling and enhances operations efficiency.